Delivery time may vary depending on the delivery address.
- Delivery times and prices vary depending on the destination and are calculated automatically at the time of purchase.
- The delivery period is counted from the confirmation of payment by the responsible financial institution. As soon as the product is shipped, BOLD Snacks will send the tracking code via the email provided at the time of purchase.
- For payments made using a bank slip, the slip may be cleared within 3 (three) business days, with the order being dispatched for delivery only after bank clearance.
- Orders placed on weekends and holidays will be registered on the first subsequent business day.
- We deliver to all states in Brazil. We do not yet offer this service outside of Brazil, but we are working to serve our customers abroad.
- Our deliveries are made through third-party carriers or by Correios with Sedex and PAC services.
- The customer who chooses to have the goods delivered by the carrier authorizes that their order be delivered to administrators, managers, doormen or caretakers, exempting BOLD Snacks from any responsibility regarding the violation, loss or misplacement of the goods duly delivered to them, if they occur.
- In the event of an error by the contracted carrier or by BOLD Snacks, your order will be reshipped at no additional cost. The same rule applies to cases of loss or theft of cargo.
- In case of absence of the recipient, the carriers are committed to making up to 02 (two) delivery attempts. If all attempts made are not effective, the product will be returned to the BOLD Snacks Distribution Center.
- The carrier may re-dispatch your order through the Post Office if there is a situation that makes delivery difficult in the region. In situations like this, delivery may be slightly delayed and there will be no additional cost to the customer.
- It is very important that the customer is aware of the delivery of the order, following it using the tracking code provided in the email. If any changes to the address or delivery information are necessary after the order has been confirmed, please contact us as soon as possible via email at contato@boldsnacks.com.br . Any changes may result in changes to the shipping time and cost.
- Once the invoice has been issued, it will not be possible to change the delivery address for your order. Therefore, please check it to avoid possible errors.
- If there is a need to change information after the invoice has been issued, it will be necessary to place a new order and cancel/refund the original order.
- After the request date, BOLD Snacks has up to 30 (thirty) days to make the refund, when due.
- Situations not covered by this policy will be analyzed individually by our team.
IMPORTANT!
Situations that may result in delays in delivery/automatic return:
- In case of delay due to an unforeseen event on the part of the carrier, please contact our support team. After opening the call, the carrier will have 2 business days to return the order en route;
- If the order is not confirmed, without proof of delivery, the carrier will have 5 working days to send proof of signature;
- If the signature of receipt is not recognized, the carrier will have 5 working days to verify the situation;
- Inconsistency in the data provided in the registration: in this case, the order may be automatically returned by the carrier, requiring reshipment;
- Difficulties in confirming registration to release the order;
- Absence of a responsible person at the delivery location: in this case, the order may be automatically returned by the carrier, requiring reshipment;
- Area considered at risk by the Post Office;
- Refusal to receive the goods by third parties: in this case, the order may be automatically returned by the carrier, requiring reshipment;
- Theft, damage, loss;
- Change of address;
- Tax analysis carried out by Federal Revenue for cargo checking and invoice. This process may take up to 72 hours;
- Natural factors such as rain and accidents, among others.
If you have any questions and/or disagree with any of the information provided, please contact us at contato@boldsnacks.com.br to assess the situation together, ok? We are at your disposal.